Temperley London is partnered with Global-e, a third-party service acting as your seller-on-record, allowing you to buy and receive your Temperley London products in over 100 destinations worldwide.
The country selector on our website will ask you to select your shipping destination. Alternatively, you can select or change your country from the footer of the website. If you are browsing on a mobile device, click the three lines in the right-hand corner to reveal the menu and then select your country at the bottom.
Once you have selected your shipping country, we will display and collect payment in your local currency. You will be charged in the currency listed when you check out. Temperley London is not responsible for any currency exchange fees charged by banks.
We offer all major international payment methods, including Visa, Mastercard, American Express and Paypal alongside many other popular local payment options specific to your region: Alipay, Tenpay, and UnionPay in China, Boletos and domestic credit cards in Brazil, and SEPA direct debit, SOFORT, and Giropay in Germany.
You can also utilise Buy Now Pay Later methods, or pay in instalments, via Klarna and Paypal native payment options.
We are proud partners of Harper in Greater London, the most convenient way for you to try on Temperley London in the comfort of your home with no upfront payment. Simply add the items to cart that you want to try, select your desired delivery window and a trained style concierge will come deliver to your home, office or hotel for free. Pay only for what you keep. The service is carbon neutral too and for every appointment booked a tree is planted. Learn more here.
You may log into your account to view your recent orders and tracking information. If you checked out as a guest, then please refer to the email confirmation of your order despatch.
Provided you have your order number, you can also track the latest status of your order via our Live Chat.
Whilst we understand there may be a need to amend or cancel your order, we ask that you review your details carefully at checkout as we are unable to change or cancel your order after despatch.
We are pleased to now offer digital Gift Cards via our online store, redeemable only on our website. Simply search for Gift Card and select your desired amount.
Unfortunately, the current UK legislation does not allow VAT-free shopping on mail/online orders but you can request a VAT refund form for purchases in our stores.
Adjustments are rare and solely at our discretion. Please note that we no longer offer seasonal markdowns, nor do we match any stockists' promotions.
The nature of our garments is sometimes very delicate and heavily embellished, so we understand that things can get damaged. Our bodies also change, we hand garments on, or we simply wish for that purchase to have the perfect fit – we have all been there.
Temperley London are working on a special project for this very reason, so sign up to our Newsletter to be the first to know.