Try Before You Buy & Concierge
Discover our nationwide Try Before You Buy service – bridging the ease of online shopping with the experience of shopping in store.
Try on a selection of pieces in the comfort of your home via our Try for 5 Days service or via Concierge Service. Both convenient and stress-free ways to see and feel our pieces before committing to a purchase. There is no obligation to buy, and no need for refunds.
In proud partnership with Harper.
Try For 5 Days
UK Wide
1. Select Service
Select the pieces you would like to try on and click Try Before You Buy in your cart.
2. Trial Period
Your 5 day trial will begin on the day you receive your order. Once you have decided, book a free return via our returns portal for any items you don't want to keep.
3. Payment
You'll be charged only for the items you've chosen to keep. We will handle the returns once received at our warehouse.
Concierge Service
Greater London
1. Select Service
Select the pieces you would like to try on, click Try Before You Buy in your cart, then book a time that suits you.
2. Appointment
Your pieces are hand-delivered for you to try. Your Style Concierge will be available to advise on fit, styling and products, or can return after 40 mins if preferred.
3. Payment
Only purchase the pieces you would like to keep. Payment is taken via mobile card reader at the appointment. The Style Concierge will handle the returns of any other items.
About Harper
Harper is the most convenient way to shop your favourite brands at home. With an Excellent rating on Trustpilot and a 'world-class' NPS score given by our previous customers, they're the highest-rated last mile service out there.
Harper offers a convenient and stress-free shopping experience that allows you to see and feel your pieces before committing to a purchase, just like in a store. Our Concierge service enables you to try on pieces with your own wardrobe at home and only pay for the ones you decide to keep.
Payment & Returns
We do not charge for items upfront and there is no obligation to purchase. This is a credit-free service and as such there are no hidden fees or interest charges.
We charge you only for the pieces you keep, and not for your returns in transit. For Concierge appointments, payment will be taken securely via a mobile card reader.
FAQs
For our nationwide postal option, you can order up to 4 pieces to try on at home before purchasing. You must return any unwanted items by the end of day 5 and you will only be charged for the items you have kept.
Similarly, Harper's concierge service (in Greater London) will allow you to try on up to 8 pieces during a 40 minute appointment at a date and time that suits you. Any returns will be taken by the Style Concierge.
We are pleased to offer the concierge service free of charge to all customers. You will have the option to pay for any items you would like to keep at their standard GBP price at the time of the appointment. There are no additional fees for delivery or returns on the day.
For the postal option, you will simply pay the standard shipping fees as listed on our Delivery page. Orders over £500 get free shipping.
Concierge Service: This is currently available in all 32 London boroughs.
Try Before You Buy: The postage option is available in England, Wales, Northern Ireland and Scotland.
You will find Harper and Try Before You Buy signage across the website during your shopping journey.
Add your desired items to cart as usual, and select the Try Before You Buy option at Cart or Checkout.
You will automatically be limited in your cart, subject to the service you choose. As a guideline, we limit baskets as follows:
Concierge Service: maximum 8 items
Try Before You Buy: maximum 4 items
Concierge Service: The Style Concierge will take any unwanted items with them at the end of the appointment for a hassle free returns process. There is no fee.
Try Before You Buy: Simply follow our usual returns process via our Returns Portal. Our usual return fees will be waived within the 5 day trial period. Once you've booked your return, your trial period will end and you will only be charged for any items you've chosen to keep.
Unwanted pieces need to be returned during the try on period. These returns do not necessarily need to be received by the warehouse during this period, but they must be sent off within this time frame.
Please note that our standard Returns Policy applies on all orders, and we do not accept returns in-store.
Harper are the UK’s leading fashion concierge service. Their Style Concierges are trained by us to offer Temperley London styling advice and product information. They are experts in delivering a smooth and stress-free experience.
You can choose whether or not you would like in-home styling assistance at checkout. If you select this option, your Style Concierge will accompany you to offer styling expertise and outfit suggestions.
If you prefer to shop alone, your Style Concierge will simply deliver your items and return after 40 minutes to take payment for the pieces you keep and take any returns off your hands.
Concierge Service: You will have 40 minutes from the time of delivery to try on your selection and make your decisions. The average client spends 14 minutes in the appointment, so you should have a comfortable amount of time.
Try Before You Buy: You have 5 calendar days to try your items on and send any unwanted items back. Please do not remove any labels or wear the pieces beyond trying them on. Any worn or damaged items will be automatically charged for.
Harper accepts most major credit cards and debit cards. Amex is only available for the Concierge Service.
Concierge Service: Once you have decided which items you want to keep, payments are taken by your stylist at your appointment via a mobile iZettle card reader.
Try Before You Buy: The delivery charge will be taken within the Harper checkout. At the end of the try on period, we will charge your card for the pieces you decide to keep (those that have not been returned within the period). Payment will be taken from the same card which was used to pay for delivery of your items. Harper accepts most major credit cards and debit cards.
Yes, discount codes can be applied. Simply enter the code during checkout and the discount will be reflected in the total amount charged.
Try Before You Buy: Your try on period starts the day after your complete order has been delivered or collected from a pickup point.
You have 5 calendar days to try your items on and send any unwanted items back. Please do not remove any labels or wear the pieces beyond trying them on. Any worn or damaged items will be automatically charged for.
We regret that we are unable to modify orders. If you need to cancel your order, please contact us as soon as possible after placing it. Once dispatched, orders cannot be cancelled, but you can return any unwanted items to avoid being charged by following our returns policy.
There is no issuing of credit and therefore the service will not impact your credit score.
