Try Before You Buy
Harper Concierge Service
The convenience of shopping online with the experience of shopping in store.
Try on a selection of pieces for free at a time that suits you. Only pay for what you keep and leave the returns to us. All with zero delivery fees.
In proud partnership with Harper Concierge in Greater London.
How it works
1. Choose the pieces to try
Select the pieces you would like to try on and book a time that suits you. No payment will be taken at checkout.
2. Try on and decide
Your pieces are hand-delivered for you to try. Your Temperley-trained Style Concierge will be available to advise on fit, styling and products, or can return after 40 mins if preferred.
3. You pay, we take away
Only purchase the pieces you would like to keep. Payment is taken via mobile card reader at the appointment. The Style Concierge will handle the returns of any other items.
Harper Concierge is the most convenient way to shop your favourite brands at home. For customers in Greater London, the concierge service involves a 40-minute at-home appointment with a brand-trained Style Concierge who can provide styling advice and support to help you find your perfect piece. You only pay for the items you decide to keep at the end of your try on period.
Payment & Returns
We do not charge for items upfront and there is no obligation to purchase. This is a credit-free service and as such there are no hidden fees or interest charges.
We will take secure payment via our mobile card reader at the end of your appointment. The Style Concierge takes the returned items with them.
Harper currently serve all 32 London boroughs and will be announcing further locations in the near future.
You will find Harper and Try Before You Buy signage across the website during your shopping journey.
Add your desired items to cart as usual, and select the Try Before You Buy option at Cart or Checkout. You will be presented with a Postcode checker to verify the service is available in your area, then confirm the booking.
No payment is taken at checkout, and you will be notified of your appointment details via email.
The Style Concierge will take any unwanted items with them at the end of the appointment for a hassle free returns process.
To return the product after the try on period, please follow our standard Returns Policy. Note that we do not accept returns to physical stores.
Please ensure that any returned pieces have the label, are undamaged, and unsoiled, or they will not be accepted and you will be charged.