Returns

Thank you for shopping with Temperley London. If you are not completely satisfied with your purchase, you are welcome to return the item(s) in accordance with the following return policies.

If your issue is regarding fit or size, we invite you to contact our alterations team at chelsea@temperleylondon.com, who will be happy to advise you further.

Online Returns can be made here.

Please note, this policy does not apply to any in-store purchases, our Try for 5 Days service, or orders via NIFT.

All returns and exchanges must be shipped back to us within 14 days from the delivery date.

Returns that do not meet our policy will be returned to customers at their own cost or face a 20% refund deduction where dry cleaning, re tagging or repair is required.

Please note that a return shipping fee will be deducted from your refund. Fees vary by carrier and will be clearly indicated within the returns portal, with an average price of £5.

Exchanges are free. Opting for Store Credit instead of a refund will grant you an additional 10% on your next order.

– Please return in the original packaging and keep any tags, hygiene stickers, or ribbons attached.

– Item(s) must be returned from the original shipping country.

– The refund can only be issued to the original payment method or as store credit.

– Shipping charges and Package Protect by Swap are non-refundable.

– Stores are unable to accept online returns, and vice versa.

Please allow adequate time for the shipment to reach us and for the warehouse to process. At peak periods, this may take 7-10 business days. Your return will be inspected by our dedicated team and if no issues arise, the refund will be initiated within 3-5 business days.

While you may receive a notification that your refund has been initialised, please be advised that this may take several days to appear in an account, depending on your bank. In particular, PayPal refunds may take up to 30 days to arrive.

Store Returns

Please note, this policy applies to store purchases and orders placed via NIFT. It does not apply to any online purchases via our website.

If you are having trouble with the fit or sizing of your purchase, we invite you to contact our alterations team at chelsea@temperleylondon.com, who will be happy to advise you further.

We are happy to accept your full price goods within 14 days from the date shown on your receipt for a credit note or exchange. Store Credit is valid in-store only for 9 months from the date of issue.

Items must be unused, in their original condition with tags, hygiene stickers, and ribbons attached, and accompanied by proof of purchase.

Please note that goods purchased from our Bridal collections and Sample Sales are final sale.

Try For 5 Days

If you are unhappy with the fit or size of your purchase, we advise you to contact our alterations team at chelsea@temperleylondon.com, who will be happy to advise you further.

You have 5 days from the start of your trial period to return any items free of charge. Simply follow our usual returns process via our Returns Portal and our returns fees will be waived. Once you've booked your return, your trial period will end and you will be charged for any items you've chosen to keep.

Please return in the original packaging and keep any tags, hygiene stickers, or ribbons attached.

Unwanted pieces need to be returned during the try on period. These returns do not necessarily need to be received by the warehouse during this period, but they must be sent off within this time frame.

All returns must first be initiated via our Returns Portal, here. Please follow the next steps carefully:

1) Enter your order number and postcode on our returns portal.

2) Select the items you wish to return or exchange, and the reason for your return.

3) Select the credit method you wish to use: either Store Credit for an additional 10% on your next order, or the original payment method.

4) Print the label provided on the portal and attach it to the outside of the parcel. Place carefully wrapped items inside.

5) Select 'Submit Return'.

6) Schedule your free collection with DHL via the 'Schedule a Pickup' link. Alternatively, leave your return at a local drop-off location. Please keep the proof of postage and monitor the status of your shipment.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

Before an order leaves our warehouse, it undergoes a thorough quality-controlled check by our packing team. In the unlikely event that your order has arrived damaged or faulty, please send pictures and your order number (within 24 hours of receiving the shipment) to online@temperleylondon.com.

Any item(s) returned without prior communication of any faults are subject to rejection.

Furthermore, returns that do not meet our policy will be returned to customers at their own cost or face a 20% refund deduction where dry cleaning, re-tagging or repair is required.

We are pleased to offer exchanges free of charge. Simply select this option via the Returns Portal, subject to stock availability.

Please be advised that items can only be exchanged for different sizes.

Regretfully, we are unable to offer any assistance on orders placed outside of our website.

If you have purchased product directly from one of our stockists or retailers (bridal inclusive), we recommend contacting them directly. It is their legal responsibility to offer any aftercare, including refunds, returns, exchanges or repairs and we would need to respect their policies.

Please be advised the above policy also covers sample sale purchases.