Package Protection

We offer our customers the option to opt in to our Package Protection service when placing an order. This service is especially useful for high-value or international orders, offering you extra peace of mind in case anything happens to your package during transit.

This service is provided in partnership with Swap Protect.

Temperley London (UK)
Temperley London (UK)

How it works

1. Opt in for Package Protection
At the checkout, opt in for Package Protection to ensure your order is insured under Swap Protect.

2. Issue with an order
If your order is lost, stolen or damaged simply submit a claim with Swap Protect and they will respond within 24 hours.

3. Claim is received
Once your claim is received and approved, a replacement order will be sent to you free of charge, else a refund is issued.

Package Protection

Our partner handles lost, damaged, or stolen items for you, with a smooth and efficient process to resolve any order issues. Once an issue is reported, they take action within 24 hours.

All protected orders come with the added benefit of carbon offsetting, meaning a small contribution is made to global reforestation efforts. You can follow Swap Protect's carbon credit impact on Tree Nation.

FAQs