The safety of our team and customers is of importance to us and with this in mind, our London stores are temporarily closed. Our online store, temperleylondon.com, will remain open 24/7 and with heightened health and safety measures in place. Due to the current Coronavirus Pandemic, delivery times may be affected and you may experience a slight delay receiving your order. However, all orders will have free shipping and an extended returns policy which you can find below. We will continue to monitor the situation and keep you updated with any changes.
Once your order has been processed for shipment at our UK warehouse, you will receive a confirmation email with a tracking code. We strongly encourage our customers to monitor their shipments, the progress of which can be found here https://www.dhl.co.uk/en.html
Should you require any further assistance, please do not hesitate to contact our Customer Service team.
We sincerely thank you for your patience.
International orders will continue to be fulfilled from our warehouse in the UK, which is currently proceeding as normal. We will continue to monitor any changes in shipment processes to specific countries and update our clients accordingly.
Our returns policy
At Temperley London we are committed to ensuring the highest level of service. We hope that you are happy with your order, however if you are not completely satisfied you may simply exchange or return the item(s) for a refund* by using our returns service. *Please Note: You will be charged a flat rate of £10.00 to cover courier return costs.
Please be aware returns or exchanges should be sent back to us in their original Temperley London packaging provided. Before your collection has been arranged with DHL, please kindly return your item(s) in perfect condition with all garment tags still attached and in their original packaging.
Our Online Customer Care Team will be able to process refunds in line with our standard policy. We will do our best to ensure prompt refund payment, but there may be a delay, so we ask for your understanding. For any concerns you can contact our online Customer Care Team via telephone Mon - Fri: 9am - 5:30pm GMT at firstname.lastname@example.org
Shipping and Delivery
Temperley London offers complimentary delivery and free returns on all full-priced items, excluding sale orders. Delivery is 3-5 working days, for more information on delivery please contact us at email@example.com
Customers shopping in mainland UK are not required to pay customs duty or import taxes.
US, EU and RoW customers will receive their orders DDP unless otherwise stated. You will be given the option to pay your customs and/or duty tax at checkout. These duties and taxes are established by each local government and are a legal requirement. Please note that if you refuse a package on delivery you will be liable to cover all shipping costs.
We aim to have your order delivered to you within 5-7 days, pending customs clearance.
Customs Duties and Taxes for Rest of World
Customs duties and taxes shall be invoiced at checkout. You, the customer, are liable for all charges. Customers in RoW locations who return their orders for a refund to temperleylondon.com are responsible for retrieving the charges for customs duties and taxes. Temperleylondon.com is unable to refund the customs fees however we may provide you with information relevant to request a refund.