Discover the New Collection | Enjoy Complimentary Shipping & Free Returns on all orders
Welcome to our website, temperleylondon.com. Please read these Terms and Conditions carefully, by using this website you are agreeing to all of these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.
Your statutory rights shall remain unaffected by these Terms and Conditions and, except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable.
We do not accept any responsibility for any amendments or changes we periodically make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information in this website at any time.
If you have any questions about these terms and conditions then please email us firstname.lastname@example.org.
Customers shopping in mainland UK and countries within the European Union (EU) are required to pay UK VAT at the current rate. Customers shopping in USD and shipping to the United States will have their orders shipped DDP (Delivered Duty Paid) and will not be liable for customs duties and taxes. Customers shopping in RoW (Rest of World) locations including the Channel Islands will have their orders shipped DDU (Delivered Duty Unpaid) and may be liable for customs duties and taxes. These duties and taxes are established by each local government and are a legal requirement. Please note that if you refuse a package on delivery you will be liable to cover all shipping costs.
Place your order by 2.00pm GMT Monday to Thursday and it will be delivered to you the next working day before 6:00pm. Orders placed on Friday before 2pm will be dispatched on Friday and will be delivered on the next working day Monday (excluding public holidays). Orders placed after 2pm on Friday will be processed on Monday for delivery on Tuesday.* Please note orders to Northern Ireland will be delivered on the second working day after order despatch. Delivery to the Channel Islands will be treated as a RoW location and you may be liable for customs duties and taxes.
We aim to have your order delivered to you within 1-3 days, pending customs clearance.
We currently ship all orders (excluding UK, EU and US orders placed in USD) DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker. You, the customer, are liable for all charges. Customers in RoW locations who return their orders for a refund to temperleylondon.com are responsible for retrieving the charges for customs duties and taxes. Temperleylondon.com is unable to refund the customs fees however we may provide you with information relevant to request a refund.
At Temperley London we are committed to ensuring the highest level of service. We hope that you are happy with your order, however if you are not completely satisfied you may simply exchange or return the item(s) for a refund* by using our complimentary returns service.
Please be aware returns or exchanges must be made within 14 days of receipt and should be sent back to us in their original Temperley London packaging provided. We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please log into your account and highlight your returning order including item(s) along with the reason.
Before your collection has been arranged with DHL, kindly return your item(s) in a perfect condition with all garment tags still attached and in their original packaging.
We have now updated our returns process to ensure a smoother service in returning or exchanging your order. Orders placed after the 20th June 2019 shipping to the UK/EU will be using this process going forward. Please kindly refer to your returns pack received with your order to facilitate a seamless exchange/return and refund.
For orders prior to this date, you will need to access your account to request your return or contact our Customer Services Team on email@example.com or Tel: +44 (0)20 7 313 4756 on Mon – Fri between * 9am – 5.30pm (GMT, UK Time zone) * Excluding Public Holidays
For International returns ( IRE, AUS, US, HK and Rest of the World)
Please log into your account to access your order and request to return. Alternatively, contact our Customer Services Team on firstname.lastname@example.org or Tel: +44 (0)20 7 313 4756 on Mon – Fri between * 9am – 5.30pm (GMT, UK Time zone) * Excluding Public Holidays.
*Full refunds denote item value only and exclude the delivery charge and customs duties and taxes.
Returns that are damaged, soiled or returned without their labels may not be accepted and could possibly be sent back to the customer. Before your parcel leaves our warehouse, it undergoes a quality-controlled check by our packing team. In the event your order is received damaged or faulty, please provide pictures and a detailed email including your order number to our customer service email@example.com as soon as your order has been received.
To exchange your order, you will need to initiate your returns and send back your unwanted item a) by clearly filling in your return order invoice, b) by getting in touch with our Customer Service team via email or by phone.
Please note, we can only offer an exchange for the same style ordered, in an alternative size/ colour and subject to availability of stock upon receiving your order. Please contact our Customer Services at firstname.lastname@example.org for any further questions.
*Full refunds denote item value only and exclude the delivery charge and customs duties and taxes.
In addition to our returns service, if based in the EU, you are entitled to the right to cancel your order within 7 working days of receiving your order, this is under the Consumer Protection (Distance Selling) Regulations, 2000 (DSR’s). Written notice of cancellation of your order must be sent via email to email@example.com and we will provide you with delivery details. You will be responsible for returning your order to us.
Orders cancelled under the DSR do not qualify for our complimentary returns service and we recommend you send the order back under an insured service that can be tracked. Undelivered orders are not the responsibility of temperleylondon.com.
To cancel your order under the DSR your order must be returned complete and remain unworn with the tags attached. We shall refund the standard delivery charge in addition to your order unless a part of your order is returned whereby we shall refund only the items returned, excluding the standard delivery charge.
Temperley London prides itself on outstanding quality and design. We have a dedicated team who regularly conducts quality checks of stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact our Customer Care team as soon as possible quoting your order reference number, we will advise how to proceed with the return.
If your item was purchased at one of our UK or international stockists you will need to return the item to the store it was purchased and liaise with them directly.
If you are returning goods to Temperley London for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.
Please note that goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. We cannot be held liable for faults or flaws that develop after this time.
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Special care has been taken in assuring that the colour of all products on our website matches the real product colour as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colours, we are unable to guarantee the exact product colour as seen on screen. We endeavour to ensure that all information on temperleylondon.com is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us at firstname.lastname@example.org. We must stress, this does not admit liability on Temperley London’s part Be aware that:
• the colours shown on our website will vary depending on a range of factors including your computer screen and display settings
• sizes and measurements are an approximate guide
• all goods are subject to availability which means we may not be able to supply your order until we have checked our stocks
• delivery timings are estimates only and whilst we endeavour to get the item to you as soon as possible please allow the maximum time as set out in our delivery section
• goods and promotions which are offered on our website may not always be available and we will update these periodically
It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.
Temperleylondon.com and its Terms and Conditions are governed by UK law and your agreement with them is an agreement by UK law.
We may from time to time offer exclusive discounts or offers to you. Our usual Terms and Conditions apply, in addition to specific Terms and Conditions relevant to the offer which we shall state below:
Our sale and promotions cannot be used in conjunction with any other promotional codes or store credit code(s) issued. The sale or promotional code is not transferable or redeemable for cash or credit and any balance resulting from the use of the discount code will not be refunded or credited. Sale season promotion is only valid on orders placed from the start of Sale and until the promotion ends.
Temperley London reserves the right to withdraw or disable the discount code or promotion at any time and/or change these terms and conditions and/or any other terms and conditions applicable to the discount code at any time, in each case, without notice and without liability. Sale does not apply to products in New Arrivals, Autumn '19 collection and Bestsellers.
Discount codes or offers cannot be applied on Temperley Bridal.
This service is currently not available however we will be introducing it soon.
All visual content included on the website, such as rich media, text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of Temperley Ltd., or its content suppliers and is protected by United Kingdom and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Temperley London and is protected by United Kingdom and international copyright and database right laws. Temperley Ltd.'s trademarks and trade dress are not to be used in association with any product or service that is not by Temperley Ltd, or in any manner that is likely to cause confusion among our customers, or in any manner disparaging or bringing Temperley Ltd into disrepute.