Frequently Asked Questions
1) How do I track my order?
You may log in to your account to view your recent orders and tracking information, if you checked out as a guest then please refer to the email confirmation of your order despatch.
2) I placed an order but did not receive an email confirmation.
Please check your junk and spam folders; this is the most common reason for not receiving emails. If you are still having trouble locating your emails then please contact our Customer Care team who will be able to assist you at email@example.com
3) My password does not work/ I cannot log into my account, what to do?
Simply click ‘forgotten your password’ and enter your email address. We will send you an email with instructions on how to reset our password.
4) What size should I order?
If in doubt please do not hesitate to contact our Customer Care team at firstname.lastname@example.org. We offer an easy to use size guide which you will find located on every product page. The size guide offers an insight into your ideal Temperley size, international size conversions and general care information. Whilst offering an insight into your ideal Temperley size please bear in mind that this is a guide only and we advise you to refer to each product description for more information on the fit of each style. We also have a sizing tool on each product which will suggest a size based on the information you enter.
5) I would like to purchase a gift voucher.
This service is currently not available however we will be introducing it soon. Sign up for our newsletter to be the first to hear about news from the World of Temperley.
6) Can I purchase store credit?
We can offer store credit in exchange for returned products.
7) Order cancellation/amends
Whilst we hope you are happy with your purchase we understand there may be a need to amend or cancel your order. We are able to cancel your order at any time before it has been despatched and shall refund the order in full. For more information please contact our Customer Care team email@example.com
8) I am a resident outside EEC, can I get a VAT refund on my order?
Unfortunately, the current UK legislation does not allow VAT-free shopping on mail/online orders but you can request a VAT refund form for purchases in our stores.
9) How do I book/change a bridal appointment?
Temperley Bridal appointments take place in our Somerset flagship store. If you need to change the details of your existing appointment or need further assistance contact us at firstname.lastname@example.org or If you wish to make an appointment with our Dubai store please contact them directly.
10) Can I ask for a price adjustment?
At our discretion, we may honour a price adjustment within 48 hours of the item going from full price to sale on our website. Please note this won’t be possible in further markdown nor with any stockists promotions.
1) How do I find out when my order is going to be delivered?
You should receive an email with tracking information by the end of the day you placed your order, provided it was placed before 2.00 pm GMT. Orders placed after the cut-off time will be processed the next working day. If there is a problem with your shipment or you wish for clarification from our Customer Care team please contact us at email@example.com
Please refer to the table below for a guide on how long orders take to process and ship. Please note, this is an estimated guide and we cannot always guarantee your order will be despatched within this time frame, however, we do aim to process and ship orders as quickly as possible. We cannot be held responsible for delays caused by third-party couriers or issues that are out of our control. For any questions regarding your shipment, please contact our Customer Care team.
1 working day
1 working day
1 working day
1 working day
2) Which courier is my order shipped with?
We use DHL for both domestic and international shipments. In some regions, we may also use UPS. If you wish to return your order it will need to be sent to us using our returns service. To book a return, please use our Returns Portal.
We are currently able to offer these fixed shipping fees. Please be advised these rates are sadly non-negotiable. If you return an item these costs are not refunded.
UK: 5 GBP. Free shipping on orders above 500 GBP
USA: 10 USD. Free shipping on orders above 650 USD. Additional sale taxes may apply
ROW: Equivalent to 15.50 GBP. Free shipping on orders above 500 GBP as per daily conversion rate
How do I shop Temperley London online and ship to a destination outside of the UK?
When you enter the Temperley London website a pop-up will appear, asking you to select your shipping destination.
Alternatively, you can select the country where you will be receiving your order from the dropdown in the top left corner on desktop devices. If you are browsing on a mobile device, click the three lines in the left-hand corner to reveal the menu and then select your country at the bottom.
This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. You will also have the option to change the language for important information in checkout.
Orders that are placed using the incorrect currency for the shipping location will not be processed. If you have any questions, please contact us directly for assistance.
Please note that all sizes displayed are UK sizes unless otherwise noted. For help choosing the right size, use our size guide or speak to a stylist.
What currency do you use for your prices?
Once you have selected your shipping country, we will display and collect payment in your local currency. You will be charged in the currency listed when you check out. Temperley London is not responsible for any currency exchange fees charged by banks.
What payment methods are available to me?
We offer over 44 different payment methods. Major payment methods like Visa, Mastercard, American Express and Paypal are offered in over 100 countries along with many other popular local payment options specific to your region.
How can I make a return?