Terms & Conditions

Welcome to our website, temperleylondon.com. Please read these Terms and Conditions carefully, by using this website you are agreeing to all of these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.

Your statutory rights shall remain unaffected by these Terms and Conditions and, except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable.

We do not accept any responsibility for any amendments or changes we periodically make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information in this website at any time.

If you have any questions about these terms and conditions then please email us online@temperleylondon.com.

Temperley London has partnered with Global-e, a third-party service acting as your seller-on-record, allowing you to buy and receive your Temperley London products in over 100 destinations worldwide! When you buy your Temperley London products from Global-e, you will see that your payment method is charged by **Global-e// Temperley London **, and the purchase is subject to Global-e's Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

Our online store will offer a localised shopping experience for clients globally, enabling you to shop in your local currency and pay for customs and/or duty tax upfront. Customers will also be able to choose from more payment providers and process returns through our Global-e portal.

If you have any questions or queries, please contact us at online@temperleylondon.com

 
 

Processing your Return

Whilst we hope that you are delighted with your order if you are not completely satisfied you may simply exchange or return the item(s) using our returns service. Please follow the instructions below.

You have 14 days to return your item(s).  *Items must be returned unworn and in perfect condition, with all garment tags still attached and in the original packaging.

Please note during promotional periods, we do not offer free returns on all orders. Returns created via the portal will be charged a flat rate of £10 to cover courier costs.

Sale Items

Sale items are refundable within 14 days of receipt and in sellable condition. Items received outside of this period will not be refunded and will be returned to the customer unless the customer has notified customer service.

Please note: We do not cover the cost for the return of sale items and £10 will be deducted from your refund.

Faulty items

Returns that are damaged, soiled or returned without their labels may not be accepted and could possibly be sent back to the customer. Before your parcel leaves our warehouse, it undergoes a quality-controlled check by our packing team. In the event your order is received damaged or faulty, please provide pictures and a detailed email including your order number to our customer service online@temperleylondon.com as soon as your order has been received.

Please note, that the removal of security tags will be taken as evidence of use and the item cannot be returned in these circumstances. Failure to comply with the above regulations (including the conditions of return), we have the right to deduct from the refund an amount to reflect the diminished value of the item(s) up to the full price of the item(s).

Exchanges

We do not offer an exchange service. Please return the items to us and place a new order for the correct item online. Please note that items purchased from our retail stores cannot be exchanged at the Temperley London online store, and vice versa.

Consumer Protection (Distance Selling) Regulations, 2000

In addition to our returns service, if based in the EU, you are entitled to the right to cancel your order within 7 working days of receiving your order, this is under the Consumer Protection (Distance Selling) Regulations, 2000 (DSR’s). Written notice of cancellation of your order must be sent via email to online@temperleylondon.com and we will provide you with delivery details. You will be responsible for returning your order to us.

Orders cancelled under the DSR do not qualify for our returns service and we recommend you send the order back under an insured service that can be tracked. Undelivered orders are not the responsibility of temperleylondon.com.

To cancel your order under the DSR your order must be returned complete and remain unworn with the tags attached. We shall refund the standard delivery charge in addition to your order unless a part of your order is returned whereby we shall refund only the items returned, excluding the standard delivery charge.

Incorrect/Faulty Goods

Temperley London prides itself on outstanding quality and design. We have a dedicated team who regularly conducts quality checks of stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact our Customer Care team as soon as possible quoting your order reference number, we will advise how to proceed with the return.

If your item was purchased at one of our UK or international stockists you will need to return the item to the store it was purchased and liaise with them directly.

If you are returning goods to Temperley London for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.

Please note that goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. We cannot be held liable for faults or flaws that develop after this time.

Sale

Our sales and promotions cannot be used in conjunction with any other promotional codes or store credit code(s) issued. The sale or promotional code is not transferable or redeemable for cash or credit and any balance resulting from the use of the discount code will not be refunded or credited. Sale season promotion is only valid on orders placed from the start of the Sale and until the promotion ends.

Temperley London reserves the right to withdraw or disable the discount code or promotion at any time and/or change these terms and conditions and/or any other terms and conditions applicable to the discount code at any time, in each case, without notice and without liability. 

Discount codes or offers cannot be applied to Temperley Bridal.

Online at https://www.temperleylondon.com/

Website and Goods

Special care has been taken in assuring that the colour of all products on our website matches the real product colour as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colours, we are unable to guarantee the exact product colour as seen on the screen. We endeavour to ensure that all information on temperleylondon.com is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us at online@temperleylondon.com. We must stress, this does not admit liability on Temperley London’s part Be aware that:

• The colours shown on our website will vary depending on a range of factors including your computer screen and display settings

• Sizes and measurements are an approximate guide

• All goods are subject to availability which means we may not be able to supply your order until we have checked our stocks

• Delivery timings are estimates only and whilst we endeavour to get the item to you as soon as possible please allow the maximum time as set out in our delivery section

• Goods and promotions which are offered on our website may not always be available and we will update these periodically

 

It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.

Temperleylondon.com and its Terms and Conditions are governed by UK law and your agreement with them is an agreement by UK law.

 

Offers, Discounts and Promotions

We may from time to time offer exclusive discounts or offers to you. Our usual Terms and Conditions apply, in addition to specific Terms and Conditions relevant to the offer which we shall state.

Welcome Discount: Clients who sign up for our newsletter will be offered an exclusive discount via email on their first order. In order to use this one-time-only code, clients must be logged in to a customer account on Temperley online.

 

Pre-Order Purchases

At Temperley London, we are committed to fulfilling each order with prompt delivery. From time to time, we offer exclusive pre-orders on certain products and new collections. 

When will my pre-order ship?

The estimated shipping date for goods will be communicated on the product page, this date may be subject to change. If you place an order with pre-order items and in-stock items, you will receive separate shipments and shipment confirmations when each item is dispatched.

When will I be charged?

When you place a pre-order with a credit or debit card, your card will be authorised and charged in full, to secure your order.

What happens if I order in-stock and pre-order items?

If you order products that are in stock along with pre-order items, you will receive multiple shipments: we will ship you the in-stock item as soon as possible, and the pre-order item when it becomes available.

What happens if I order multiple pre-order items?

If you order more than one pre-order item, and they have different shipping dates, they may be sent individually or together at a later shipping date. This depends on the estimated inbounding date.

Can I cancel my order?

You can request to cancel your order prior to dispatch notification. If your order has been dispatched we will not be able to cancel.

Can Temperley London cancel your order?

Temperley London reserves the right to cancel your order, decline to accept orders where, in its opinion, invalid details for your order has been provided. If we receive a high volume of orders and we are unable to fulfil them due to unforeseen circumstances. We will use reasonable endeavours to notify you of changes as soon as possible.

What if I want to return a pre-order item?

Our regular return policy applies to pre-order items. You will have 14 days from when you receive your item from your order to return any items from your order. For ease of return processing, we recommend only making one return shipment, subject to additional products ordered that are not within the pre-order category. Our usual 14-day return policy will apply.

 

Gift Cards

This service is currently not available.

 

Notice, Disclaimers and Copyright

All visual content included on the website, such as rich media, text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of TMLL Limited, or its content suppliers and is protected by the United Kingdom and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Temperley London and is protected by the United Kingdom and international copyright and database rights laws. TMLL Limited's trademarks and trade dress are not to be used in association with any product or service that is not by TMLL Limited, or in any manner that is likely to cause confusion among our customers, or in any manner disparaging or bringing Temperley Ltd into disrepute.

The safety of our team and customers is of importance to us and with this in mind, our online store, temperleylondon.com, will remain open 24/7 and with heightened health and safety measures in place. Due to the current Coronavirus Pandemic, delivery times may be affected and you may experience a slight delay receiving your order. However, all orders will have free shipping and an extended returns policy which you can find here. We will continue to monitor the situation and keep you updated with any changes.

Temperley London has partnered with Global-e, a third-party service acting as your seller-on-record, allowing you to buy and receive your Temperley London products in over 100 destinations worldwide! When you buy your Temperley London products from Global-e, you will see that your payment method is charged by **Global-e// Temperley London **, and the purchase is subject to Global-e's Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

Our online store will offer a localised shopping experience for clients globally, enabling you to shop in your local currency and pay for customs and/or duty tax upfront. Customers will also be able to choose from more payment providers and process returns through our Global-e portal.

If you have any questions or queries, please contact us at online@temperleylondon.com

Customers in RoW locations who return their orders for a refund to temperleylondon.com are responsible for retrieving the charges for customs duties and taxes. Temperleylondon.com is unable to refund the customs fees however we may provide you with information relevant to request a refund.

Any products or services on Temperleylondon.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on temperleylondon.com at the time you place your order.

Temperley Home products are eligible for refund within 14 days after the order has been received. We offer complimentary shipping however customers are responsible for the cost of returns for Temperley Home. In the unlikely event that products are received faulty the product may be returned for exchanges or refund.

Return for exchange products must be delivered to us unused, in original packaging and the condition they were received or may not be eligible for exchange and will be returned to the customer. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service when doing so.

*Temperley Home is not available in the United States of America (USA)*

Designs are unique and the prints and patterns on each product may vary.

Pillows are sold with inner cushions and covers

In the case that you have any issues with the product please contact our customer service team online@temperleylondon.com in the first instance before returning.