Returns & Exchanges
Thank you for shopping with Temperley London. We hope that you are happy with your order, however if you are not completely satisfied you may simply exchange or return the item(s) for a refund* by using our complimentary returns service.
Items accepted for a return includes Full price purchases and Sale products (within 14 day returns policy). Excludes Temperley London Bridal Accessories (cannot be returned) and any 3rd party orders via our external stockists* (for 3rd party purchases please contact the store, goods was purchased with directly).
Please be aware returns or exchanges must be made within 14 days of receipt and should be sent back in the original Temperley London packaging provided. We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please log into your account and highlight your returning order including item(s) along with the reason.
Before your collection has been arranged with DHL/FedEx, kindly return your item(s) in a perfect condition with all garment tags still attached and in their original packaging.
Sale items are refundable within 14 days of receipt and in sellable condition. Items received outside of this period will not be refunded and will be returned to the customer unless the customer has notified customer service.
Please note: We do not cover the cost for return of sale items and this amount will be deducted from your refund. Please contact customer service firstname.lastname@example.org to find out the cost of your return from your return address.
Returns that are damaged, soiled or returned without their labels may not be accepted and could possibly be sent back to the customer. Before your parcel leaves our warehouse, it undergoes a quality-controlled check by our packing team. In the event your order is received damaged or faulty, please provide pictures and a detailed email including your order number to our customer service email@example.com as soon as your order has been received.
Requesting to exchange
To exchange your order, you will need to initiate your returns and send back your unwanted item
a) by clearly filling in your return order invoice,
b) by getting in touch with our Customer Service team via email or by phone.
Please note, we can only offer an exchange for the same style ordered, in an alternative size/ colour and subject to availability of stock upon receiving your order. Please contact our Customer Services at firstname.lastname@example.org for any further questions.
Do you need to Return an item?
We have now updated our returns process to ensure a smoother service in returning or exchanging your order. Orders placed after the 20th June 2019 shipping to the UK/EU will be using this process going forward. Please kindly refer to your returns pack received with your order to facilitate a seamless exchange/return and refund.
For orders prior to this date, you will need to access your account to request your return or contact our Customer Services Team on email@example.com or Tel: +44 (0)20 7 313 4756 on Mon – Thur between 9am – 5.30pm, Fri between 9am – 3pm*, (GMT, UK Time zone) * Excluding Public Holidays
IRE, AUS, US, HK and Rest of the World
Please log into your account to access your order and request to return. Alternatively, contact our Customer Services Team on firstname.lastname@example.org or Tel: +44 (0)20 7 313 4756 on Mon – Thur between * 9am – 5.30pm, Fri between 9am – 3pm* (GMT, UK Time zone) * Excluding Public Holidays.