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Welcome to our website, temperleylondon.com. Please read these Terms and Conditions carefully, by using this website you are agreeing to all of these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.
Your statutory rights shall remain unaffected by these Terms and Conditions and, except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable.
We do not accept any responsibility for any amendments or changes we periodically make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information in this website at any time.
If you have any questions about these terms and conditions then please email us firstname.lastname@example.org.
The safety of our team and customers is of importance to us and with this in mind, our stores are temporarily closed. Our online store, temperleylondon.com, will remain open 24/7 and with heightened health and safety measures in place. Due to the current Coronavirus Pandemic, delivery times may be affected and you may experience a slight delay receiving your order. However, all orders will have free shipping and an extended returns policy which you can find here. We will continue to monitor the situation and keep you updated with any changes.
Customers shopping in mainland UK and countries within the European Union (EU) are required to pay UK VAT at the current rate. Customers shopping in USD and shipping to the United States will have their orders shipped DDP (Delivered Duty Paid) and will not be liable for customs duties and taxes. Customers shopping in RoW (Rest of World) locations including the Channel Islands will have their orders shipped DDU (Delivered Duty Unpaid) and may be liable for customs duties and taxes. These duties and taxes are established by each local government and are a legal requirement. Please note that if you refuse a package on delivery you will be liable to cover all shipping costs.
We aim to have your order delivered to you within 5-7 days, pending customs clearance.
We currently ship all orders (excluding UK, EU and US orders placed in USD) DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker. You, the customer, are liable for all charges. Customers in RoW locations who return their orders for a refund to temperleylondon.com are responsible for retrieving the charges for customs duties and taxes. Temperleylondon.com is unable to refund the customs fees however we may provide you with information relevant to request a refund.
At Temperley London we are committed to ensuring the highest level of service. We hope that you are happy with your order, however if you are not completely satisfied you may simply exchange or return the item(s) for a refund* by using our complimentary returns service.
Please be aware returns or exchanges must be made within 30 days of receipt and should be sent back to us in their original Temperley London packaging provided. We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please log into your account and highlight your returning order including item(s) along with the reason.
Before your collection has been arranged with DHL, kindly return your item(s) in a perfect condition with all garment tags still attached and in their original packaging.
We have now updated our returns process to ensure a smoother service in returning or exchanging your order. Orders placed after the 20th June 2019 shipping to the UK/EU will be using this process going forward. Please kindly refer to your returns pack received with your order to facilitate a seamless exchange/return and refund.
For orders prior to this date, you will need to access your account to request your return or contact our Customer Services Team on email@example.com or Tel: +44 (0)20 7 313 4756 on Mon – Fri between * 9am – 5.30pm (GMT, UK Time zone) * Excluding Public Holidays
For International returns ( IRE, AUS, US, HK and Rest of the World)
Please log into your account to access your order and request to return. Alternatively, contact our Customer Services Team on firstname.lastname@example.org or Tel: +44 (0)20 7 313 4756 on Mon – Fri between * 9am – 5.30pm (GMT, UK Time zone) * Excluding Public Holidays.
*Full refunds denote item value only and exclude the delivery charge and customs duties and taxes.
Returns that are damaged, soiled or returned without their labels may not be accepted and could possibly be sent back to the customer. Before your parcel leaves our warehouse, it undergoes a quality-controlled check by our packing team. In the event your order is received damaged or faulty, please provide pictures and a detailed email including your order number to our customer service email@example.com as soon as your order has been received.
Please note, that the removal of security tags will be taken as evidence of use and the item cannot be returned in these circumstances. Failure to comply with the above regulations (including the conditions of return), we have the right to deduct from the refund an amount to reflect the diminished value of the Item(s) up to the full price of the item(s).
To exchange your order, you will need to initiate your returns and send back your unwanted item a) by clearly filling in your return order invoice, b) by getting in touch with our Customer Service team via email or by phone.
Please note, we can only offer an exchange for the same style ordered, in an alternative size/ colour and subject to availability of stock upon receiving your order. Please contact our Customer Services at firstname.lastname@example.org for any further questions.
*Full refunds denote item value only and exclude the delivery charge and customs duties and taxes.
In addition to our returns service, if based in the EU, you are entitled to the right to cancel your order within 7 working days of receiving your order, this is under the Consumer Protection (Distance Selling) Regulations, 2000 (DSR’s). Written notice of cancellation of your order must be sent via email to email@example.com and we will provide you with delivery details. You will be responsible for returning your order to us.
Orders cancelled under the DSR do not qualify for our complimentary returns service and we recommend you send the order back under an insured service that can be tracked. Undelivered orders are not the responsibility of temperleylondon.com.
To cancel your order under the DSR your order must be returned complete and remain unworn with the tags attached. We shall refund the standard delivery charge in addition to your order unless a part of your order is returned whereby we shall refund only the items returned, excluding the standard delivery charge.
Temperley London prides itself on outstanding quality and design. We have a dedicated team who regularly conducts quality checks of stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact our Customer Care team as soon as possible quoting your order reference number, we will advise how to proceed with the return.
If your item was purchased at one of our UK or international stockists you will need to return the item to the store it was purchased and liaise with them directly.
If you are returning goods to Temperley London for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.
Please note that goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. We cannot be held liable for faults or flaws that develop after this time.
Cookies also help us to continually improve our website and services to you. If you choose not to receive cookies, you may still utilise most of the sections on our website, including the ability to purchase items. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. For more information on cookies please visit www.aboutcookies.org.
Sale cannot be used in conjunction with any other promotional codes or store credit code(s) issued. Sale items are not transferable or redeemable for cash or credit and any balance resulting from the use of the discount code will not be refunded or credited. Sale season promotion is only valid on orders placed from the start of Sale and until the promotion ends. Sale items cannot be refunded and we can only process like for like exchanges.
Temperley London reserves the right to withdraw or disable the discount code or promotion at any time and/or change these terms and conditions and/or any other terms and conditions applicable to the discount code at any time, in each case, without notice and without liability. Sale items can be refunded. If used we reserve the right to cancel the return request.
Discount codes or offers cannot be applied on Temperley Bridal.
Special care has been taken in assuring that the colour of all products on our website matches the real product colour as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colours, we are unable to guarantee the exact product colour as seen on screen. We endeavour to ensure that all information on temperleylondon.com is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us at firstname.lastname@example.org. We must stress, this does not admit liability on Temperley London’s part Be aware that:
• the colours shown on our website will vary depending on a range of factors including your computer screen and display settings
• sizes and measurements are an approximate guide
• all goods are subject to availability which means we may not be able to supply your order until we have checked our stocks
• delivery timings are estimates only and whilst we endeavour to get the item to you as soon as possible please allow the maximum time as set out in our delivery section
• goods and promotions which are offered on our website may not always be available and we will update these periodically
It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.
Temperleylondon.com and its Terms and Conditions are governed by UK law and your agreement with them is an agreement by UK law.
We may from time to time offer exclusive discounts or offers to you. Our usual Terms and Conditions apply, in addition to specific Terms and Conditions relevant to the offer which we shall state.
*Extra 20% off Summer Edit promotion with the promotion code SUNSOUT20. The code only applies to Summer Edit 2020 styles online www.temperleylondon.com/summer-edit.html Valid for a limited time only. (Promotion excludes the Temperley Bridal collection and other styles).
When will my pre-order ship?
The estimated shipping date is from August 2020, this date may be subject to change. If you place an order with pre-order items and in-stock items, you will receive separate shipments and shipment confirmations when each item is dispatched.
When will I be charged?
When you place a pre-order with a credit or debit card, your card will be authorised and charged in full, to secure your order.
What happens if I order in-stock and pre-order items?
If you order products that are in-stock along with pre-order items, you will receive multiple shipments: we will ship you the in-stock item as soon as possible, and the pre-order item when it becomes available.
What happens if I order multiple pre-order items?
If you order more than one pre-order item, and they have different shipping dates, they may be sent individually or together at the later shipping date. This depends on the estimated inbounding date.
Can I cancel my order?
You can request to cancel your order prior to dispatch notification. If your order has been dispatched we will not be able to cancel.
Can Temperley London cancel your order?
Temperley London reserves the right to cancel your order, decline to accept orders where, in its opinion invalid details for your order has been provided. If we receive a high volume of orders and we are unable to fulfil due to unforeseen circumstances. We will use reasonable endeavours to notify you of changes as soon as possible.
What if I want to return a pre-order item?
Our regular return policy applies to pre-order items. You will have 14 days from when you receive your item from your order to return any items from your order. For ease of return processing, we recommend only making one return shipment, subject to additional products ordered that are not within pre-order category. Our usual 14 day return policy will apply.
By participating in this Promotion you agree to these terms and conditions.
Promotion is ONLY available online (www.temperleylondon.com) and in-store (27 Bruton Street, London, W1J 6QN)
Receive a complimentary gift of a Temperley London tote bag with your order. (Subject to availability of stock)
This gift cannot be purchased or applied retrospectively to previous orders. This Promotion is non-transferable, non-refundable and non-negotiable. There is no cash alternative.
Temperley London reserves the right to (i) cancel this Promotion, amend these terms and conditions (and will use reasonable endeavours to notify changes to customers).
In the event of any dispute, the decision of Temperley London is final.
This service is currently not available however we will be introducing it soon.
All visual content included on the website, such as rich media, text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of Temperley Ltd., or its content suppliers and is protected by United Kingdom and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Temperley London and is protected by United Kingdom and international copyright and database right laws. Temperley Ltd.'s trademarks and trade dress are not to be used in association with any product or service that is not by Temperley Ltd, or in any manner that is likely to cause confusion among our customers, or in any manner disparaging or bringing Temperley Ltd into disrepute.