DELIVERY

• Shipping Fees

  We currently offer fixed shipping fees by region. Please be advised that these rates are non-negotiable and are non-refundable should you return your item(s) to our warehouse in the UK. 

  UK

  5 GBP. Free express shipping on orders over 500 GBP

  USA

  10 USD. Free express shipping on orders over 650 USD. Additional Sales Tax may apply

  EU, UAE & Rest of World

  Equivalent to 15.50 GBP. Free express shipping on orders over 500 GBP as per daily conversion rate

• Brexit Update

  All of our EU deliveries are scheduled as normal. We assure you that all orders to an EU country are sent Delivery Duty Paid (DDP) and you are not expected to pay any additional taxes when receiving your order.

  We aim to have your order delivered to you within 5-7 days, pending customs clearance.

  Please note that you must select the correct European country via our country selector in order to shop in your local currency and qualify for DDP. If your order is placed through a store channel that does not correspond to your delivery destination, then you may be liable to pay duties and taxes on delivery.

• Fulfilment Times

  Please refer to the table below as a guide for processing and transit times.

  Our warehouse is based in the UK and aims to ship orders as quickly as possible. There may be delays during peak season and UK bank holidays.

  Once your order has been processed for shipment, you will receive a confirmation email with tracking information for your benefit.

  UK Orders are all shipped with Next Day Delivery, but orders must be placed before midday to ensure delivery the following business day. If placed any later, our courier typically guarantees delivery within 48h.

  REGION	ORDER PROCESSING	TRANSIT TIME	LEAD TIME
  UNITED KINGDOM	1 working day	2	3
  EUROPE & CHANNEL ISLANDS	1 working day	3	4
  USA	1 working day	5-7	8
  ROW	1 working day	5-7	8

  We cannot be held responsible for delays caused by third-party couriers or issues that are out of our control. For any questions regarding your shipment, please contact us.

• Duty & Taxes

  Please note that you must select the correct country via our country selector in order to shop in your local currency and qualify for DDP. If your order is placed through a store channel that does not correspond to your delivery destination, then you may be liable to pay duties and taxes on delivery.

  EU

  – All orders will ship Delivery Duty Paid (DDP) to European countries. Duties and taxes are established by each local government and are a legal requirement.

  USA

  – Customers will not be asked to pay any duties and/or taxes. All orders will ship Delivery Duty Paid (DDP) . Please be advised that Sales Tax (varying by State) will still be charged and therefore visible at the checkout.

  ROW

  – Duties and taxes are invoiced at checkout. You, the customer, are liable for all charges.

  Customers in ROW locations who return their orders for a refund are responsible for retrieving the charges for customs duties and taxes. We are unable to refund the customs fees, however we may provide you with information relevant to request a refund.

  Please note that if you refuse a package on delivery, you will be liable to cover all shipping costs.

• Shipping to Mexico

  Due to a maximum value threshold of $1,000 for courier shipments, we are unable to support deliveries for items of that value or higher to Mexico. Should you wish to purchase an item over this value, you are liable for arranging a brokerage service that is supported by an import licence. 

  Please contact online@temperleylondon.com for further details. 

• Temperley x Romo

  As this product is shipped directly from our stores, please allow an additional 5-7 working days for your delivery. This is precautionary, and we will do our very best to honour our typical lead times.

  Given the nature of our partnership with Romo, some cushions may not be stocked with Temperley at all times. In the event that an order cannot be fulfilled by us, we will source the product from Romo directly. Our team will be in touch with an adjusted delivery time if this is the case.

• Temperley x Annoushka  

  Shipping to France

  Fine jewellery is considered a restricted commodity and therefore it is your responsibility to arrange customs clearance. We recommend that you contact the local customs import teams who may be able to support in advising approved Broker services in instances where FedEx cannot manage the clearance for you.

  It will be necessary to assign a Broker before you send the goods, as this may cause additional transit delays to your order.

  Please note it is not possible to return engraved or personalised jewellery items. This does not affect your statutory rights.

  Further information can be sourced via the links below:

  https://shippingchannel.fedex.com/en-gb/customs-clearance/how-to-import-goods.html

  https://www.douane.gouv.fr/fiche/regional-customs-information-centers-france