For a guaranteed pre-Christmas delivery, orders must be placed before 12pm GMT on Friday 18th December. Please kindly note, any orders placed by 5pm GMT on Monday 21st December are likely to be delivered by Christmas Eve, but this is not guaranteed.
Our extended Christmas returns policy
We have extended our usual returns policy for the festive season. Any orders placed between Tuesday 1st December and Friday 24th December can be returned up until 9th January 2021, if it’s unwanted or unsuitable.
Our returns policy
At Temperley London we are committed to ensuring the highest level of service. We hope that you are happy with your order, however if you are not completely satisfied you may simply exchange or return the item(s) for a refund* by using our complimentary* returns service. *Please kindly note, We do not cover the cost for return of sale items and this amount will be deducted from your refund. Please contact our Online Customer Care Team at firstname.lastname@example.org to find out the cost of your return from your return address.
Please be aware returns or exchanges should be sent back to us in their original Temperley London packaging provided. Before your collection has been arranged with DHL or FedEx, please kindly return your item(s) in a perfect condition with all garment tags still attached and in their original packaging.
Our Online Customer Care Team will be able to process refunds in line with our standard policy. We will do our best to ensure prompt refund payment, but there may be a delay, so we ask for your understanding. For any concerns you can contact our online Customer Care Team via telephone Mon - Fri: 9am - 5:30pm GMT on +44 (0)207 313 4756 or email email@example.com