The safety of our team and customers is of importance to us and with this in mind, our London stores are temporarily closed. Our online store, temperleylondon.com, will remain open 24/7 and with heightened health and safety measures in place. Due to the current Coronavirus Pandemic, delivery times may be affected and you may experience a slight delay receiving your order. However, all orders will have free shipping and an extended returns policy which you can find below. We will continue to monitor the situation and keep you updated with any changes.
Once your order has been processed for shipment at our UK warehouse, you will receive a confirmation email with a tracking code. We strongly encourage our customers to monitor their shipments, the progress of which can be found here https://www.dhl.co.uk/en.html
Should you require any further assistance, please do not hesitate to contact our Customer Service team.
We sincerely thank you for your patience.
International orders will continue to be fulfilled from our warehouse in the UK, which is currently proceeding as normal. We will continue to monitor any changes in shipment processes to specific countries and update our clients accordingly.
Our returns policy
At Temperley London we are committed to ensuring the highest level of service. We hope that you are happy with your order, however if you are not completely satisfied you may simply exchange or return the item(s) for a refund* by using our complimentary* returns service. *Please Note: we do not cover the cost to return sale items (£25 EU, £45 USA, and £55 ROW), once we receive your return the amount will be deducted from your refund. We offer complimentary return for full priced items.
Please be aware returns or exchanges should be sent back to us in their original Temperley London packaging provided. Before your collection has been arranged with DHL or FedEx, please kindly return your item(s) in a perfect condition with all garment tags still attached and in their original packaging.
Our Online Customer Care Team will be able to process refunds in line with our standard policy. We will do our best to ensure prompt refund payment, but there may be a delay, so we ask for your understanding. For any concerns you can contact our online Customer Care Team via telephone Mon - Fri: 9am - 5:30pm GMT on +44 (0)2030342835 or email email@example.com
Shipping and Delivery
Temperley London offers complimentary delivery and free returns on all full priced items, excluding sale orders. Delivery is 3-5 working days, for more information on delivery please contact us on firstname.lastname@example.org
Customers shopping in mainland UK and countries within the European Union (EU) are required to pay UK VAT at the current rate. Customers shopping in USD and shipping to the United States will have their orders shipped DDP (Delivered Duty Paid) and will not be liable for customs duties and taxes. Customers shopping in RoW (Rest of World) locations including the Channel Islands will have their orders shipped DDU (Delivered Duty Unpaid) and may be liable for customs duties and taxes. These duties and taxes are established by each local government and are a legal requirement. Please note that if you refuse a package on delivery you will be liable to cover all shipping costs.
Our ‘Collect in Store’ service is available from our London boutiques only. Your items will be delivered to store within 3-5 working days of placing your order and you shall receive a notification once ready for collection. Your order will be available to collect for 10 days only after this time it shall be returned to our warehouse for a refund. To collect in store you will need to bring proof of purchase, such as your confirmation email, as well as personal identification.You may either return your items to store or have the items collected via our complimentary returns service. Our 'Return to Store' service is available with our London boutiques only. Items can only be returned to store if they have been prearranged with our Customer Care team or via our website. We are unable to process your refund in store; your items will be returned to our warehouse where they will be processed for refund or exchange. We are only able to refund you via the method of payment.
Delivery: 3-5 working days
Please note, this service is not currently available due to recent changes in government guidlines.
We aim to have your order delivered to you within 5-7 days, pending customs clearance.
Customs Duties and Taxes for Rest of World
We currently ship all orders (excluding UK, EU orders placed in EURO and US orders placed in USD) DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker. You, the customer, are liable for all charges. Customers in RoW locations who return their orders for a refund to temperleylondon.com are responsible for retrieving the charges for customs duties and taxes. Temperleylondon.com is unable to refund the customs fees however we may provide you with information relevant to request a refund.