TITLE: STORE MANAGER, BICESTER

REPORTS TO: FLAGSHIP STORE MANAGER

Overall Purpose: To optimise Temperley London sales and profits through the boutique whilst also delivering the Temperley brand experience.

 

Responsibilities/Requirements: 

  • Sell the Temperley Fashion collections through the Boutique whilst setting the standards of excellence for the Temperley retail operation world-wide.
  • Ensure that overall sales and profit margins are achieved at agreed budget levels.
  • Ensure that the Temperley brand experience and overall customer service meet the same levels of excellence as the brand collection.
  • Maintain high standards of visual merchandising and housekeeping in order to promote the Temperley brand to the retail public.
  • Develop pro-active sales initiatives and events to drive sales within the Boutique.
  • Capture appropriate information from customers in a professional manner; passing this onto the necessary departments.
  • Maintain accurate stock levels and liaise with the Stock Controller/Merchandiser so as to ensure that stock is always optimised to meet public demand
  • Provide market information to assist in pricing and range planning.
  • Liaise with all parts of the business to help proactively manage sales/ profitability.

Managing the team: 

  • Manage staff rotas and working arrangements to meet trading demands.
  • Recruit with the help of HR, induct and fully train new retail associates, in a professional manner and complying with company policy/ procedure.
  • Complete necessary performance management requirements; i.e. probationary and appraisal reviews.
  • Communicate to all members of the team on a daily and weekly basis, to ensure they are fully aware of all aspects of the Boutique, including new stock arrivals, sales performance and other KPI’s
  • Fully train and coach the team on a regular basis to ensure they are able to pro-actively sell to ensure ATV and conversation rate is maximised.
  • Develop and manage the sales team to deliver the business plan whilst maintaining excellent customer service.
  • In the first instance, manage any necessary disciplinary or grievance activity working in close association with the Head of Retail and HR department

Maintaining Retail Standards: 

  • Implement and manage the store retail systems and maintain an accurate interface with the main company systems.
  • Liaise with the business Visual Merchandiser to ensure that the Boutique image is always on brand in terms of visual presentation, quality and service.
  • Manage the administration, store cash and banking procedures within company policy and procedures.
  • Ensure all ‘back office’ locations are fully maintained and always organised to help ensure accurate administration and stock management.
  • Ensure complete compliance to all Health and Safety regulations; ensuring records, notices and equipment are kept fully maintained.
  • Conduct training as and when necessary.

Skills & Experience: 

  • Proven Retail experience
  • Experience in Womenswear, Luxury preferred
  • Enthusiastic and motivating
  • Excellent IT & Numerical skills
  • Outstanding communication skills
  • Sound commercial awareness
  • Confident, ambitious & resourceful

To apply please email debiw@temperleylondon.com