Terms & Conditions

General

Welcome to our website, temperleylondon.com. Please read these Terms and Conditions carefully, by using this website you are agreeing to all of these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.

Your statutory rights shall remain unaffected by these Terms and Conditions and, except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable.

We do not accept any responsibility for any amendments or changes we periodically make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information in this website at any time.


If you have any questions about these terms and conditions then please email us online@temperleylondon.com.

Shipping and Delivery

Customers shopping in mainland UK and countries within the European Union (EU) are required to pay UK VAT at the current rate.

Customers shopping in RoW (Rest of World) locations including the Channel Islands may be liable for customs duties and taxes.  These duties and taxes are established by each local government and are a legal requirement.

Please note that if you refuse a package on delivery you will be liable to cover all shipping costs.


United Kingdom

Next Day Delivery

We aim to have your order delivered to you the next available working day provided your order is placed by 2.00pm Monday to Friday.  

Please note orders to Northern Ireland will be delivered on the second working day after order despatch. Delivery to the Channel Islands will be treated as a RoW location and you may be liable for customs duties and taxes.

Next Day Premium

We aim to have your order delivered to you, by 12.00noon, the next available working day provided your order is placed by 2.00pm Monday to Friday.  Orders placed after 2.00pm on Friday will be processed on Monday for Tuesday delivery. Based on delivery location the FedEx Premier Delivery Service may not be available, please contact our Customer Care team for more information. 

Saturday Premium

We aim to have your order delivered to you, by 3pm, the next available Saturday provided your order is placed by 2.00pm Friday.  Orders placed after 2.00pm on Friday will be processed the following week. Based on delivery location the Saturday Premium Delivery may not be available, please contact our Customer Care team for more information.

Same Day Delivery (London)

Available for customers located in London, zones 1-3. Orders placed before 2.00pm Monday to Friday will be despatched on the same day. Orders placed over the weekend will be delivered the next available working day. Your order will be delivered between 9.30am and 6pm.

Free Collect in Store

Our ‘Collect in Store’ service is available from our London boutiques only. Your items will be delivered to store within two working days of placing your order and you shall receive a notification once ready for collection.  Your order will be available to collect for 10 days only after this time it shall be returned to our warehouse for a refund.

To collect in store you will need to bring proof of purchase, such as your confirmation email, as well as personal identification.You may either return your items to store or have the items collected via our complimentary returns service.

Our 'Return to Store' service is available with our London boutiques only. Items can only be returned to store if they have been prearranged with our Customer Care team or via our website. We are unable to process your refund in store; your items will be returned to our warehouse where they will be processed for refund or exchange. We are only able to refund you via the method of payment.


International

International Delivery

We aim to have your order delivered to you within 1-3 days, pending customs clearance.


Customs Duties and Taxes for Rest of World

We currently ship all orders DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker. You, the customer, are liable for all charges.

Customers in RoW locations who return their orders for a refund to temperleylondon.com are responsible for retrieving the charges for customs duties and taxes. Temperleylondon.com is unable to refund the customs fees however we may provide you with information relevant to request a refund.


Returns and Exchanges

Processing your Return

At Temperley London we are committed to ensuring the highest level of service.

Whilst hoping that you are delighted with your order, if you are not perfectly satisfied we will gladly offer you a full refund or exchange for the same item in a different size or colour. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Temperleylondon.com reserves the right to refuse a refund or exchange on items we deem unfit for resale. This does not affect your statutory rights.

All online returns, whether products are sold at full or discounted prices, must be arranged through our Website and returned via our worldwide free returns service. Items returned via a different method including those not pre-authorised by temperleylondon.com and those sent outside of our returns period may not be accepted.  

Customers outside the UK are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to temperleylondon.com in accordance with our Terms and Conditions.

Temperleylondon.com proudly offers a complimentary return and exchange service (in accordance with our Terms and Conditions). Our complimentary returns service is only applicable to your first return. If you wish to return items from your order on separate occasions then the further return shipping charge will be deducted from your refund.


•    Return requests on full priced items, including Temperley Bridal accessories, must be initiated within 14 days of delivery
•    Return requests on Temperley Bridal, excluding accessories, must be initiated within 21 days of delivery
•    Return requests on sale items must be initiated within 7 days of delivery


We aim to process your refund within 10-14 working days of receipt of your return.

All returns returned in accordance with our terms and conditions are entitled to a full product refund or exchange. Your refund will exclude shipping costs and for RoW orders; customs duties and taxes (please refer to Customs Duties and Taxes for more information on these charges).

You will need to include your invoice in order for temperleylondon.com to identify your order and allocate your refund, exchange or store credit accordingly. If you wish to keep a record of your invoice then please log-in to your online account where you will be able to print a duplicate copy, alternatively you may request one with our Customer Care team.

FedEx will guarantee that the package arrives safely and on time. Therefore only returns sent using our elected courier company FedEx will be accepted. Goods returned by any other means such as standard post or other courier services are not advised as Temperley cannot be liable for any loss or damage to such deliveries.

Goods purchased online can only be accepted as returns via our Online Boutique and will not be refunded nor exchanged at any of our worldwide boutiques or stockists. Refunds can only be given via the original method of payment. If you receive store credit for an online order this may only be used against online orders at temperleylondon.com.

If you have received an unwanted gift that has been purchased from temperleylondon.com we are able to offer you an exchange or store credit to the same value the item was purchased at, we will require proof of purchase in order to do this. We are only able to refund gifts via the original payment in accordance with our usual Terms and Conditions.  

If a special discount code was applied to your order the amount refunded will be repaid at the discounted value.


Consumer Protection (Distance Selling) Regulations, 2000

In addition to our returns service, if based in the EU, you are entitled to the right to cancel your order within 7 working days of receiving your order, this is under the Consumer Protection (Distance Selling) Regulations, 2000 (DSR’s). Written notice of cancellation of your order must be sent via email to online@temperleylondon.com and we will provide you with delivery details. You will be responsible for returning your order to us.

Orders cancelled under the DSR do not qualify for our complimentary returns service and we recommend you send the order back under an insured service that can be tracked.  Undelivered orders are not the responsibility of temperleylondon.com.

To cancel your order under the DSR your order must be returned complete and remain unworn with the tags attached. We shall refund the standard delivery charge in addition to your order unless a part of your order is returned whereby we shall refund only the items returned, excluding the standard delivery charge.


Incorrect/Faulty Goods

Temperley London prides itself on outstanding quality and design. We have a dedicated team who regularly conducts quality checks of stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact our Customer Care team as soon as possible quoting your order reference number, we will advise how to proceed with the return.

If your item was purchased at one of our UK or international stockists you will need to return the item to the store it was purchased and liaise with them directly.

If you are returning goods to Temperley London for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.

Please note that goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. We cannot be held liable for faults or flaws that develop after this time.

 

Privacy policy

Temperley London respects the privacy rights of its online customers and subscribers and recognises the importance of protecting the information collected about them. Our Privacy Policy states how we collect, store and use the information that you provide us with.

This privacy statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.

We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

Where Temperley London promotes special events, limited edition products or online competitions and email address data is collected, these will automatically be included in our regular newsletter subscription service. Subscribers may however unsubscribe at any time by using the unsubscribe link at the bottom of all email communication.


How we use your information

The information we request from you is used to help process your order and may be used for in-house profiling and marketing purposes. We require all information to be accurate and correct. Your billing information and address given must match that of where your card is registered to in order to settle your payment, any incorrect information given may delay the despatch of your order.

As a Temperley London subscriber, we will send to you via email items we feel will be of interest to you such as newsletters, VIP events and marketing emails.

We will not pass your information to any third parties outside of Temperley London Ltd, except where required to do so as a part of the sale, disposal or transfer of our business.
It may be necessary to pass some of your information on to our third party service providers such as our despatch service and delivery companies.

We may from time to time ask you for feedback to help us improve our website and services to you.

By visiting temperleylondon.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.


Registration

To use some of the services or features made available to you on this site you will need to register. When you register you should provide information that is accurate, current and true. Should any of your information change please update your account or notify us at online@temperleylondon.com.

If you wish to shop with us we will ask for your billing information including name and telephone number, email address and delivery information.  We reserve the right to deliver only to your billing address on your first order.

The password you provide should be unique and kept secure.

If you are under 16, we require that you inform a parent or guardian about Temperley London's Privacy Policy and Terms and Conditions and seek their consent to these before registering with Temperley London or placing and order with our online store.


Cookies

A cookie is a piece of information that is stored on your computer's hard drive by your web browser, which tracks your movements within websites.

Temperley London uses cookies to keep track of how often you visit our site, the contents of your shopping bag, previous purchases and to deliver content specific to your interests, cookies are predominantly used for marketing purposes. Cookies also help us to continually improve our website and services to you.

If you choose not to receive cookies, you may still utilise most of the sections on our website, including the ability to purchase items.

Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance.
For more information on cookies please visit www.aboutcookies.org.

Content

Website and Goods

Special care has been taken in assuring that the colour of all products on our website matches the real product colour as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colours, we are unable to guarantee the exact product colour as seen on screen.

We endeavour to ensure that all information on temperleylondon.com is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible.

If you believe that such an error has affected your purchase, please contact us at online@temperleylondon.com. We must stress, this does not admit liability on Temperley London’s part

Be aware that:
• the colours shown on our website will vary depending on a range of factors including your computer screen and display settings
• sizes and measurements are an approximate guide
• all goods are subject to availability which means we may not be able to supply your order until we have checked our stocks
• delivery timings are estimates only and whilst we endeavour to get the item to you as soon as possible please allow the maximum time as set out in our delivery section
• goods and promotions which are offered on our website may not always be available and we will update these periodically

It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.

Temperleylondon.com and its Terms and Conditions are governed by UK law and your agreement with them is an agreement by UK law.  


Offers, Discounts and Promotions    

We may from time to time offer exclusive discounts or offers to you. Our usual Terms and Conditions apply, in addition to specific Terms and Conditions relevant to the offer which we shall state below.

Sale

A percentage discount is applied to the original full price of eligible items whereby the original full price and the new discounted price will be displayed. We reserve the right to add or remove items from the sale and to amend discounts and prices at our discretion. Return collections must take place within three days of the return request. Items returned to us in accordance with our terms and conditions will be refunded or exchanged for the total item value paid. We reserve the right to change the Terms and Conditions of this offer at our sole discretion.

November 2014 Promotion codes are available to use on any items within the Autumn/winter 2014 collections but are are not available on any items that are catagorised as Bridal, Candles or The Book or products from other seasons. 

Visa 15 and GWP Offers

The Temperley London Visa 15% and GWP offers are redeemable by use of promotion code when paying with Visa debit or credit card. The Visa 15% promotion code offers 15% discount. The Visa GWP promotion code offers a Temperley London cashmere blend scarf when a single order value is greater than £1500 (subject to availability). Visa 15% and Visa GWP offers are applicable when purchasing full priced items and are not applicable when purchasing sale or discounted items and Temperley Bridal. The Visa 15% and Visa GWP offers cannot be used in conjunction with any other offer and only one code can be used per order.  The Visa 15% and Visa GWP offers are not applied to shipping charges.

The Net-A-Porter shoppable film

Entry to the competition is only valid via www.TemperleyLondon.com and by successfully submitting a valid email address. This competition is open from 12th August 2014 – 24th August 2014.
1st Prize as prior stated by us, (The Company) up to the value of £500.
2nd Prize as prior stated by us, (The Company) up to the value of £100.
Prize items are not available for refunds or exchanges from us or any other retailer.
This competition is open to all customers and the winners will be chosen at random. We will contact the winners directly via the valid email address provided. By entering this competition you are choosing to receive emails from Temperley London.


We reserve the right to change the Terms and Conditions of this offer at our sole discretion.


Gift Cards

This service is currently not available however we will be introducing it soon.


Notice, Disclaimers and Copyright

All visual content included on the website, such as rich media, text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of Temperley Ltd., or its content suppliers and is protected by United Kingdom and international copyright, authors' rights and database right laws.

The compilation of all content on this website is the exclusive property of Temperley London and is protected by United Kingdom and international copyright and database right laws.

Temperley Ltd.'s trademarks and trade dress are not to be used in association with any product or service that is not by Temperley Ltd, or in any manner that is likely to cause confusion among our customers, or in any manner disparaging or bringing Temperley Ltd into disrepute.

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