Online Customer Care Representative, Part-Time – Head Office

We are seeking an organised and enthusiastic part-time Customer Care Representative to join our dynamic E-Commerce team at the Temperley London Head Office. The role is essential to the E-Commerce Team operations, providing main point of contact to our customers worldwide and working closely with other departments to deliver outstanding level of client care.

Responsibilities:

• Online customer support via several channels including phone & email.

• Ensure outbound & customer returns are processed accurately 

• Take responsibility to improve product knowledge and advise customers on purchases

• Increase sales by being aware of current trends, styles and availability of products 

• Daily order & returns handling 

• Liaising with logistics/warehouse for e-commerce deliveries & up to date delivery schedule

• Customer stock transfers & re-orders

• Ensure exemplary levels of customer service are displayed at all times 

Skills & Requirements:

• A genuine interest in fashion and current trends

• Excellent communication skills in both written and spoken English, fluency in other languages would be a definitive advantage

• Sales focused individual with the ability to work to and exceed sales targets

• Ability to use own initiative and proven track record of having solved problems successfully

• Strong organizational skills and ability to multitask are paramount

• You must be IT literate with the ability to pick up new systems quickly


Experience:

• Experience with Online Customer Service

• Magento Community Experience

• Key skills: Microsoft word, excel, powerpoint

To apply for this position, please forward a cover letter and your CV to imogena@temperleylondon.com

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